Terms of service
Welcome to The Easton Mall. These Terms of Service govern your access to and use of our website, online store, and services. By visiting our website or making a purchase, you agree to be bound by these terms. Please read them carefully before using our store.
1. General Information
This website is operated by The Easton Mall. Throughout the website, the terms “we,” “us,” and “our” refer to The Easton Mall.
Business Name: The Easton Mall
Email: info@theeastonmall.co.uk
Business Address: Stapleton Road, Easton, Bristol BS5 0PU, United Kingdom
Phone Number: +44 777-536-2738
We reserve the right to update, modify, or replace these Terms of Service at any time by publishing the revised terms on our website. Your continued use of our website after changes are published constitutes acceptance of the revised terms, where permitted by law.
2. Eligibility and Use of Our Website
By using our website, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.
You agree to use our website only for lawful purposes and not to engage in any activity that could damage, disrupt, or interfere with our website, business, or other customers.
You must not use our products or services for any illegal or unauthorized purpose.
3. Products and Product Information
The Easton Mall offers beauty, skincare, facial massage, and personal-care products.
We make reasonable efforts to display product descriptions, images, features, and prices accurately. However, actual product colors, appearances, packaging, and minor details may vary due to screen settings, manufacturing updates, or supplier changes.
Product images are provided for illustrative purposes. Please review the product description and specifications carefully before placing an order.
We reserve the right to correct errors, update product information, discontinue products, or limit product quantities when necessary, subject to applicable law.
4. Pricing and Payments
All product prices and applicable charges will be displayed at checkout before you complete your purchase.
We reserve the right to change prices, promotions, and product availability without prior notice. Price changes will not affect orders that have already been accepted, except where required or permitted by law.
You agree to provide current, complete, and accurate billing and payment information when placing an order.
Orders may be subject to payment verification. We reserve the right to cancel or decline an order where there is a legitimate reason, such as suspected fraud, payment failure, pricing errors, or product unavailability. If payment has already been collected for an order we cancel, any amount due will be refunded as required by law.
5. Orders and Order Acceptance
When you place an order, you are submitting a purchase request. An order confirmation email acknowledges that we have received your order but does not necessarily mean the order has been accepted or dispatched.
We reserve the right to refuse or cancel orders where legally permitted, including cases involving suspected fraudulent activity, incorrect product information, or stock availability issues.
If we cancel an order after payment has been collected, we will arrange any required refund in accordance with applicable law.
Please check your order details and shipping address carefully before completing your purchase.
6. Shipping and Delivery
We currently offer free shipping within the United States only. We do not currently offer international shipping.
Our estimated delivery schedule is:
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Order processing: 2–3 business days
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Transit time: 3–5 business days
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Total estimated delivery time: 5–8 business days
These timeframes are estimates and are not guaranteed delivery dates. Delays may occur due to carrier operations, weather conditions, holidays, or other circumstances outside our reasonable control.
Please refer to our Shipping Policy for additional information about shipping destinations, tracking, delivery delays, and shipping-related inquiries.
7. Returns and Refunds
We offer a 30-day return policy, subject to the eligibility requirements in our Return and Refund Policy and applicable consumer protection laws.
To request a return, contact us within 30 days of receiving your order. Once your return is approved, you should send the product back within 14 days of approval, unless applicable law provides a different deadline.
Returned products should be in new, unused condition and include their original packaging, accessories, and instructions, where applicable.
Approved refunds are generally processed within 10 days of approval. The time required for the funds to appear in your account may depend on your payment provider.
For return instructions or refund assistance, email info@theeastonmall.co.uk.
Nothing in these terms limits your statutory rights concerning eligible online order cancellations, faulty goods, misdescribed products, or other rights provided by applicable law.
8. Product Use and Safety
Our beauty and personal-care products should be used according to their product instructions and intended purpose.
Customers are responsible for reading product instructions and using products appropriately. Stop using a product if it causes irritation or discomfort.
Our products are not intended to diagnose, treat, cure, or prevent medical conditions unless expressly stated and legally authorized. Product descriptions are not a substitute for professional medical advice.
We do not guarantee specific cosmetic or skincare results, as individual experiences may vary.
9. Promotions and Discounts
From time to time, we may offer discounts, promotional codes, or special offers.
Promotions may be subject to additional conditions, expiry dates, product exclusions, or usage limits. Unless stated otherwise, promotional offers cannot be combined with other offers.
We reserve the right to correct promotional errors or withdraw an offer where legally permitted. Any changes will not override rights that customers have already acquired under applicable law.
10. Intellectual Property
All content on our website, including text, branding, logos, graphics, photographs, product descriptions, and website design, is owned by or licensed to The Easton Mall unless otherwise indicated.
You may not copy, reproduce, distribute, modify, or commercially use our website content without prior written permission, except where permitted by law.
11. Third-Party Services and Links
Our website may include links to third-party websites, payment providers, shipping services, or other external platforms.
We do not control third-party websites and are not responsible for their content, policies, or practices. Your use of third-party services may be subject to their own terms and privacy policies.
Please review those terms before using external services.
12. Limitation of Liability
To the extent permitted by applicable law, The Easton Mall will not be liable for indirect or consequential losses arising from the use of our website or products.
Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation would be unlawful. Nothing in these terms limits your statutory consumer rights, including rights relating to faulty or misdescribed goods.
We do not guarantee that access to our website will always be uninterrupted, secure, or error-free, although we take reasonable steps to maintain our services.
13. Indemnification
To the extent permitted by law, you agree not to misuse our website or services and to be responsible for losses arising directly from your unlawful use of our website or violation of these terms.
Nothing in this section imposes liability on you where doing so would be prohibited by applicable law.
14. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
Please review our Privacy Policy to understand our data-handling practices.
15. Governing Law
These Terms of Service are subject to applicable laws and regulations. Nothing in this section is intended to remove any mandatory consumer protections that apply to customers under the laws of their place of residence.
16. Changes to These Terms
We may update these Terms of Service periodically to reflect changes to our business, products, services, or legal requirements.
The latest version will be published on this page with its updated revision date. We encourage customers to review this page periodically.
17. Contact Information
If you have any questions about these Terms of Service, please contact us.
The Easton Mall
Email: info@theeastonmall.co.uk
Business Address: Stapleton Road, Easton, Bristol BS5 0PU, United Kingdom
Phone Number: +44 777-536-2738
Thank you for choosing The Easton Mall. We appreciate your business and look forward to serving you.