Payment Policy

 

At The Easton Mall, we aim to make your shopping experience safe, simple, and convenient. This Payment Policy explains the accepted payment methods, payment processing, order confirmation, and other important payment information when shopping with us.

1. Accepted Payment Methods

We accept the following payment methods at checkout, subject to availability and eligibility:

  • Visa

  • Mastercard

  • Maestro

  • American Express (Amex)

  • JCB

  • Visa Electron

  • Discover

  • Diners Club

Available payment options will be displayed at checkout. Your payment must be successfully authorized for your order to be processed.

2. Payment Processing

Payment is collected through the payment options available at checkout. When placing an order, you agree to provide accurate and complete payment and billing information.

Your order may be subject to payment authorization and verification. If your payment is declined or cannot be verified, your order may be delayed or cancelled.

Please ensure that your billing information is correct before completing your purchase.

3. Pricing and Currency

All product prices and applicable charges will be displayed during checkout before you complete your order.

The currency used for your transaction will be shown at checkout. If your payment card uses a different currency, your bank or card issuer may apply currency conversion rates or additional fees. These charges are determined by your financial institution and are not controlled by The Easton Mall.

4. Payment Security

We take reasonable steps to protect customer information during the shopping and payment process.

Payments are handled through the payment processing services available on our website. Your payment may be subject to the security procedures of your card issuer or payment provider.

Please do not send your full card number, security code, or other sensitive payment information to us by email or telephone.

5. Order Confirmation

After successfully placing an order, you should receive an order confirmation email containing your order details.

Please check your email inbox and spam or junk folder if you do not receive the confirmation.

An order confirmation acknowledges receipt of your order. Orders may still be subject to verification, product availability, and acceptance in accordance with our Terms of Service.

6. Failed or Declined Payments

If your payment is declined or fails during checkout, please:

  • Check that your card details and billing address are correct.

  • Confirm that your card is active and has sufficient available funds.

  • Check with your bank or card issuer to determine whether additional authorization is required.

  • Try another available payment method if necessary.

If you continue experiencing difficulties, please contact us for assistance.

7. Refunds and Payment Reversals

If your return or refund request is approved, we generally issue the refund to the original payment method used for your purchase.

Approved refunds are processed within 10 days of approval, in accordance with our Return and Refund Policy and applicable law.

Your bank, card issuer, or payment provider may require additional time to make the refunded funds available in your account.

For more information, please review our Return and Refund Policy.

8. Shipping Charges

We offer free shipping within the United States on eligible orders. We do not currently offer international shipping.

Any applicable charges, if applicable to a particular order, will be displayed at checkout before payment is completed.

9. Suspected Fraud or Unauthorized Transactions

We reserve the right to review or hold orders when there is a reasonable concern about payment authorization, suspected fraud, or unauthorized activity, where permitted by law.

If you believe a transaction involving The Easton Mall is unauthorized, contact your bank or card issuer immediately. You may also contact us using the details below so we can review the relevant order information.

10. Changes to This Payment Policy

We may update this Payment Policy to reflect changes to our payment methods, payment providers, business practices, or legal requirements.

Any revised version will be published on this page with an updated revision date. We encourage customers to review this policy periodically.

11. Contact Information

If you have any questions about payments, order charges, or refunds, please contact us.

Business Name: The Easton Mall

Email: info@theeastonmall.co.uk

Business Address: Stapleton Road, Easton, Bristol BS5 0PU, United Kingdom

Phone Number: +44 777-536-2738

Please include your order number when contacting us about a specific transaction.

Thank you for shopping with The Easton Mall. We appreciate your trust and look forward to providing you with a smooth shopping experience.