Shipping policy
At The Easton Mall, we aim to provide a smooth and reliable shipping experience. We offer free shipping on all eligible orders within the United States. Please review our shipping policy below for information about order processing, delivery times, and shipping destinations.
1. Shipping Destinations
We currently ship within the United States only.
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United States: Free shipping on eligible orders.
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International Shipping: We do not currently offer international shipping.
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Shipping Costs: Free shipping is available for all eligible orders shipped within the United States.
Please ensure that your shipping address is accurate and complete when placing your order.
2. Order Processing Time
Orders are typically processed within 2–3 business days after they are placed.
Order processing includes order verification, preparation, packaging, and dispatch. Orders placed on weekends or public holidays may begin processing on the next business day.
During busy periods, holidays, or unexpected operational delays, processing may take slightly longer.
3. Shipping and Transit Time
Once your order has been processed and dispatched, the estimated transit time is 3–5 business days.
Transit time refers to the period during which your package travels from the shipping facility to your delivery address.
4. Estimated Total Delivery Time
The estimated total delivery time is 5–8 business days, including order processing and transit.
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Order Processing: 2–3 business days
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Transit Time: 3–5 business days
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Total Estimated Delivery Time: 5–8 business days
Please note that these are estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on your location, carrier operations, weather conditions, holidays, or other unforeseen circumstances.
5. Shipping Confirmation and Tracking
Once your order has been dispatched, you may receive a shipping confirmation email with tracking information when available.
Please allow some time for tracking details to become active after dispatch. If you have not received your shipping confirmation or need assistance tracking your order, contact us by email.
6. Incorrect Shipping Addresses
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at info@theeastonmall.co.uk. We cannot guarantee that address changes can be made after an order has been processed or dispatched.
The Easton Mall is not responsible for delivery issues caused by incorrect or incomplete addresses supplied by customers, subject to applicable consumer protection laws.
7. Delayed or Missing Orders
Although we aim to deliver orders within the estimated 5–8 business days, delays may occasionally occur due to carrier disruptions, severe weather, public holidays, or other circumstances beyond our control.
If your order has not arrived within the estimated delivery window, please contact us. We will review the available shipping information and help you determine the next steps.
8. Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us at info@theeastonmall.co.uk with your order number and any relevant photographs or tracking information.
We will review the situation and work with you to resolve the issue in accordance with our policies and applicable consumer protection laws.
9. Contact Information
If you have questions about shipping, delivery times, or your order, please contact us using the details below.
Business Name: The Easton Mall
Email: info@theeastonmall.co.uk
Business Address: Stapleton Road, Easton, Bristol BS5 0PU, United Kingdom
Phone Number: +44 777-536-2738
Our team will be happy to assist you with your shipping-related inquiries.
Thank you for shopping with The Easton Mall. We appreciate your trust and look forward to delivering your order.