Refund policy

At The Easton Mall, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our Return and Refund Policy below.

1. Return Policy

We offer a 30-day return policy. You may request a return within 30 days of receiving your order, subject to the conditions below and your statutory rights.

To be eligible for a return:

  • Return Period: Contact us within 30 days of receiving your order to request a return.

  • Return Deadline: Once your return is approved, please send the product back within 14 days of approval, unless applicable law provides otherwise.

  • Original Packaging: Products must be returned in their original packaging, including accessories and instructions supplied with the product.

  • Product Condition: Products should be in new, unused condition and free from damage beyond what is reasonably necessary to inspect them.

  • Proof of Purchase: Please provide your order number or receipt.

Please contact us by email before sending any product back. We will provide instructions for completing your return.

2. How to Request a Return

To request a return, email us at info@theeastonmall.co.uk.

Please include:

  • Your full name

  • Your order number

  • The product you wish to return

  • The reason for your return

  • Photos of the product, if it arrived damaged, defective, or incorrect

Our team will review your request and provide further instructions. Please wait for our response before returning your item.

3. Refund Policy

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

Approved refunds will be processed within 10 days of approval. Refunds will generally be issued to the original payment method used for your purchase.

Please note that your bank or payment provider may require additional time for the funds to appear in your account.

If you have not received your refund after the processing period, please contact your payment provider first. If you still need assistance, email us at info@theeastonmall.co.uk.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at info@theeastonmall.co.uk as soon as possible.

Include your order number, a description of the issue, and photographs if available. We will review your request and help arrange an appropriate solution, such as a replacement or refund, in accordance with applicable consumer protection laws.

5. Return Shipping Costs

Unless the product is faulty, damaged, incorrect, or applicable law requires otherwise, customers may be responsible for return shipping costs.

Please contact us before returning your item to confirm the return procedure. We recommend using a tracked shipping service and keeping your proof of postage.

6. Products With Hygiene Restrictions

For hygiene and safety reasons, certain personal-care products may not be eligible for return if they have been unsealed or used, where permitted by law.

This does not affect your statutory rights concerning faulty, damaged, misdescribed, or incorrectly supplied products.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible by emailing info@theeastonmall.co.uk.

If your order has already been dispatched, you may need to follow the return procedure. Your statutory cancellation rights under applicable consumer protection laws remain unaffected.

8. Your Consumer Rights

Nothing in this policy is intended to limit your statutory rights under applicable consumer protection laws, including relevant UK consumer rights and distance-selling regulations.

Depending on the circumstances, customers purchasing online may have statutory cancellation rights, including a 14-day cancellation period after receiving eligible goods. Exceptions may apply. Where applicable law provides greater protection than this policy, the law will take precedence.

9. Contact Us

If you have any questions about our Return and Refund Policy or need assistance with a return or refund, please contact us:

Business Name: The Easton Mall

Email: info@theeastonmall.co.uk

Business Address: Stapleton Road, Easton, Bristol BS5 0PU, United Kingdom

Phone Number: +44 777-536-2738

For faster assistance, please include your order number in your email.

Thank you for shopping with The Easton Mall. We appreciate your trust and look forward to providing you with a positive shopping experience.